Sarge and Jacs are in full detective mode. They enter a surreal scene; a living room encased in thick webbing, a gigantic spider has done its work. Sarge moves his torch to the back wall where a couple have been cocooned except for their heads. Sarge holds up a policy document ‘You’ve had your Home and Car Insurance with these guys for years, why?’ This is news to his wife Jane. You can sense this is not the first time that Matthew has frittered their money away. Can Sarge (and Jane) finally get some answers. Why are people still paying too much for insurance?